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Summary of the Week

February 21, 2020 - February 27, 2020
The following articles were of most interest
to readers of the daily newsletter this week:

Privacy expert calls Toronto police’s use of Clearview AI ‘appalling’

IT World Canada

While he deserves some praise for halting the use of a controversial image search tool, Ann Cavoukin, the head of Global Privacy & Security by Design, and the former Information and Privacy Commissioner of Ontario, says Toronto police Chief Mark Saunders has got a serious problem on his hands.

Estonia to give citizens Alexa-like access to public services

computer weekly

The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf

Great Customer Experience Starts With Employee Experience

Forbes

This article explores why great customer experience starts with employee experience, and what you can do about it.

Why have governments struggled to get it right on digital identity?

public technology

With many government-developed services seeing poor uptake, the answer may lie in allowing citizens to ‘bring your own identity’, according to Arthur Mickoleit of Gartner

Privacy commissioner says RCMP ignored his investigators in complaint cases

MSN

OTTAWA — The federal privacy watchdog has accused the RCMP of ignoring his efforts to investigate complaints about the national police force's apparent foot-dragging on information requests from the public.

Outside-In (Daily)

February 28, 2020

Des Moines County, Iowa, Discusses Data Protection

Gov Tech

Des Moines County works with Carosh Compliance, an Indiana-based company with an office in Iowa City, to train county employees on how to handle sensitive data in an effort to help decrease the risk of a data breach.

3 federal technology trends to watch this year

GCN

We are entering a defining period for the federal government. Not only are we barreling toward another presidential election, but a continuing influx of emerging technologies will transform how agencies operate. Here are three trends to keep an eye on this year. 

RCMP used Clearview AI facial recognition tool in 15 child exploitation cases, helped rescue 2 kids

global news

The RCMP confirmed Thursday that the police force has been using the controversial facial recognition technology Clearview AI for roughly four months as part of online child sexual exploitation investigations and resulted in the rescue of two children.

Governments slowly coming around to IDSPs for digital identity schemes

biometric update

Governments are starting to pay more attention to digital identity. In their digital identification scheme development process, governments have two options: either take care of identification and authentication in-house, or reach out to and leverage the industry expertise of digital identity service providers (IDSPs), writes Arthur Mickoleit, senior principal analyst at Gartner in an opinion piece for Public Technology.

New Zealand launches independent Digital Council to advise government

zd net

The New Zealand government has announced the launch of its Digital Council, which was enacted to advise government on how to maximise the societal benefits of digital and data-driven technologies. The Digital Council will function as an independent group that acts "a bridge and connector between the government, the technology industry, and communities across New Zealand," the New Zealand government said. 

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