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Summary of the Week

February 14, 2020 - February 20, 2020
The following articles were of most interest
to readers of the daily newsletter this week:

Privacy expert calls Toronto police’s use of Clearview AI ‘appalling’

IT World Canada

While he deserves some praise for halting the use of a controversial image search tool, Ann Cavoukin, the head of Global Privacy & Security by Design, and the former Information and Privacy Commissioner of Ontario, says Toronto police Chief Mark Saunders has got a serious problem on his hands.

Personal information belonging to 144,000 Canadians breached by federal departments and agencies

CBC

Privacy commissioner's office says it has found 'strong indications of systemic under-reporting'

Personal information of 69,000 public servants emailed to wrong government departments

ctv news

TORONTO -- More than 69,000 public servants overpaid by government’s error-prone electronic pay system are now victims of a privacy breach after their personal information was emailed to the wrong recipients.

Privacy Commissioner could overhaul artificial intelligence laws amid mounting privacy concerns

law times news

The Office of the Privacy Commissioner of Canada says that the Personal Information Protection and Electronic Documents Act is no match for artificial intelligence — and now the OPC needs help to reform the law.

Outside-In (Daily)

February 21, 2020

Facial recognition software used by Waterloo Regional Police Service in past

CBC 

'We have a responsibility to look at leveraging technology to assist us,' Chief Larkin says

Federal Privacy Office Acted Like RBC’s PR Arm, Says Integrity Advocate

the tyee

Canada’s privacy watchdog moved to have news reports about its investigation of RBC and Facebook changed after the bank complained they were “problematic,” documents released under freedom of information legislation show. The Tyee reported last February that Privacy Commissioner Daniel Therrien had told MPs that his office was investigating both Facebook and RBC over possible misuse of personal data.

Data of nearly 70,000 federal workers at risk due to email mix-up

insurance business mag

Over 69,000 federal workers have had their personal information accidentally emailed to the wrong department. According to reports, the Phoenix electronic payroll system has been dogged by a series of issues. Since it launched in 2016, it has reportedly improperly underpaid and/or overpaid thousands of government workers.

How Agencies Could Incentivize Private Sector Investment in Their Missions

gov exec

Governments around the world seek ways to serve their constituents and carry out their missions more effectively and efficiently. This becomes increasingly important as technologies and business models evolve, raising expectations from the public and enabling new channels of collaboration between government and industry. But the U.S. government has enormous unfunded needs to modernize administrative processes, workforce skills, and technologies. 

Improving Customer Service Using Artificial Intelligence

read write

Customer experience is rising to become the top priority of many business companies nowadays. The expectations of these customers with the services provided by an organization are also growing with each passing moment. The need is to have a system that can guarantee improved customer satisfaction, which is where Artificial Intelligence (AI) plays a vital role. Here is how we are improving customer service using AI.

Blockchain in Government: Hollow, but hopeful

techerati

The potential for blockchain to disrupt public services is huge. But the revolution hasn’t arrived
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