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Read the latest updates from CAO's casework and other activities from the past month. Learn more at www.cao-ombudsman.org.
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Test your knowledge of CAO through this interactive quiz, or brush up on CAO stats by breezing through our innovative report, CAO in Numbers, which was released earlier this year. The report features an in-depth review of our casework over the last two decades. 

Insights gleaned from 
CAO in Numbers will inform our work as we implement the new CAO policy and work to strengthen our effectiveness in facilitating peoples’ access to remedy. 
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Case Highlights

India: Compliance Case Concerning IFC-Supported Affordable Housing Project Deferred to IFC

CAO has released a compliance appraisal report on a complaint regarding an IFC -supported affordable housing project in India. The appraisal determined that the case merits an investigation regarding concerns of physical and economic displacement and the application of IFC’s Performance Standard 5 on land acquisition and resettlement. CAO decided to defer the investigation to allow for an early and direct resolution by IFC, its client and the complainant. CAO will monitor the deferral for six months. The deferral period will allow IFC and its client to implement a six-month action plan designed to respond to the complainant’s claim in a manner consistent with IFC's environmental and social performance standards and requirements. This is the first case where CAO has deferred the decision to investigate, which is a new provision in CAO's Policy. Get the case details.

Panama: Compliance Investigation Finalized Regarding IFC Advisory Services Project

CAO has finalized a compliance investigation report regarding an IFC advisory services project related to  Panama’s state transmission company. Under the 2021 CAO Policy, IFC has 50 business days to prepare a management report in response to this case. Once available, IFC will submit its response to the Board for approval, after which CAO’s investigation report will be published in English and Spanish together with the management report. Learn more here.

Dispute Resolution Monitoring Updates
CAO has issued an update on the status of three cases in dispute resolution monitoring. These include CAO agribusiness cases in Colombia, Nicaragua and Morocco. Learn more here
 

Monthly Case List
Outreach & Multimedia
 
Connecting with Civil Society in Pakistan

On March 29 and 30, CAO participated in an outreach webinar for civil society organizations in Pakistan. About 50 participants attended the two-day event, representing a diverse group of organizations working on community development, human rights, and accountability. CAO co-hosted the webinar along with Asian Infrastructure Investment Bank’s Project-affected People’s Mechanism, the Asian Development Bank’s Accountability Mechanism, and the World Bank Accountability Mechanism, as well as several leading civil society organizations in Pakistan. Learn more about our outreach program.

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Staff Updates
CAO Celebrates new staff appointments: 


The CAO team welcomes new Senior Consultant, 
Alma Jadallah, to our Dispute Resolution team. 



We also welcome Consultant, Danielle Falcon, to our Advisory team.
 

Click here to learn more about CAO staff.  
The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. 
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