Read the latest updates from CAO's casework and other activities from the past month. Learn more at

CAO in Numbers: A Journey Through the Outcomes and Impact of CAO's Work Over 20 Years

Our latest digital report offers an in-depth review of our casework over the last two decades. Through data, we look at the complaints we have received and identify trends realized through CAO processes. 

Insights gathered from
CAO in Numbers will inform our work as we implement the new CAO policy and our work to strengthen our effectiveness in facilitating peoples’ access to remedy. 
Read the Report
Case Highlights

Ukraine: Case Regarding IFC-supported Poultry Project Transferred to Compliance

CAO has concluded a dispute resolution process regarding an IFC-supported poultry producing project in Ukraine. As a final agreement was not reached, the case has been transferred to CAO's Compliance function for appraisal. CAO has released a conclusion report, which is available in English and Ukrainian, has been released. Get more details on this case.

Pakistan: Case Regarding IFC Investment in Hydroelectric Project Moves to Investigation  

CAO has initiated a compliance investigation of IFC related to the Karot-02 and Karot-03 cases in Pakistan following the completion of a compliance appraisal process. The investigation will respond to labor concerns raised in relation to a hydroelectric power project supported by IFC. CAO's appraisal report, which documents the decision to investigate, is available in English and Urdu. Read the full case details

Parties to CAO Dispute Resolution Process in Guinea Seek Expert to Monitor Impact of Blasting Activities
Parties in Guinea participating in a CAO dispute resolution process to address a complaint related to a bauxite mining project (Guinea: CBG-01/ Sangaredi) have agreed to hire an independent expert to monitor the impacts of blasting activities and recommend remedial measures. The terms of reference (ToR) for a blasting expert is available in English and French, with applications due February 14, 2022. Click here for full case details.
Kenya: Third Case Regarding IFC’s Investment in Bridge Schools on Pause
At the request of the company, CAO has paused a third case related to IFC's investment in Bridge International Academies in Kenya, awaiting the conclusion of an ongoing dialogue process related to the second Bridge case
Monthly Case List
Outreach & Multimedia

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Staff Updates
CAO celebrates new staff appointments: 
  • We welcome Kelly Ann Maharaj to our Dispute Resolution team. 
Click here to learn more about CAO staff. 
The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA), members of the World Bank Group. 
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