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COVID-19 Update to Services 
Returning to our Offices

Dear Clients and Community 

We hope you are staying well, both physically and mentally during these challenging times. SydWest Multicultural Services has continued to provide support to individuals and communities in need. We want to ensure that those who are vulnerable and disconnected can reconnect with us, enabling us to provide the support either onsite or remotely.

In line with the easing of government restrictions, SydWest Multicultural Services staff are returning to the office 4 days a week as of Monday 1st June 2020. It is important that you understand what this means for you and the community.

It is our priority to keep community and staff safe and as such we have implemented a few changes to how we work during this time. As with all the decisions we make, SydWest Multicultural Services has your safety and wellbeing at the heart of our successful return.

In order to make our offices a safe environment for everyone we have set out a few guidelines.

Appointments
Clients must book appointments through their caseworkers or through our front desk reception. Contact them on 02 9621 6633 or 02 9625 0455 or via email info@sydwestms.org.au

Screening
Screening takes place to ensure the safety of our staff and community. Everyone planning to enter SydWest offices will be screened by being asked a few questions and have your temperature taken. This will need to be done at the time of booking and on arrival to the appointment.

If You are Unwell
If you are unwell, we ask that you do not attend your appointment and inform you caseworker. For those that tested positive we will require a confirmed negative test result.

Your Safety
We expect that all visitors to our offices agree to following our staff’s instructions and ensure that they follow the guidelines displayed regarding social distancing and hygiene best practice. If you are unsure of these requirements, please let staff know and they can provide you with guidance.

Drop In
There will be no drop-in services or group activities at this time.

Appointment Length
Appointments will be for a maximum of 30 minutes. Caseworkers will advise clients on their availability, and whether the appointment requires a face2face meeting. We ask that no more than 2 family members attend one meeting.

Staying Safe
To safeguard staff and the public, those that do not follow directions of the staff will be asked to leave the office.

Sanitiser
On arrival to a SydWest office, you will be asked to use the Hand Sanitiser provided.

Download Our Update to Services Brochure

We have captured everything you need to know about our services for the next few weeks in an easy handout. Download at https://www.sydwestms.org.au/images/2020/Version_4_return_to_office_guidelines.pdf

Visit our Website for More Information
https://www.sydwestms.org.au/news-and-events/news-menu-1/media-room/item/204-covid-19-update


Helpful Links

COVIDSAFE App

Translated coronavirus (COVID-19) resources

NSW Health COVID-19 Resources

Coronavirus information in Your Language

Beyond Blue Coronavirus Mental Wellbeing support

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Copyright © 2020 SydWest Multicultural Services, All rights reserved.


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