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Coronavirus (COVID-19) Building Frequently Asked Questions And Best Practices

Dear Residents,

Since the outbreak of the Coronavirus (COVID-19), we have been closely following all official recommendations from the City, State and Federal authorities. We greatly appreciate everyone’s cooperation in helping to maintain social distancing guidelines to promote a healthy environment.

We thought it would be helpful to provide a list of Frequently Asked Questions and Best Practices to keep you updated on new building policies and protocols.  By working together and remaining vigilant about prevention we can help mitigate the impact of the outbreak.  We sincerely thank you for doing your part.  

Sincerely, 

Greg Tumminia
General Manager
Gateway Residential Management

Frequently Asked Questions (FAQ's)

How do I practice Social Distancing?
  • Please remain inside your apartment as much as possible and avoid unnecessary trips outside.  Continue to socially distance yourself as much as possible in building entryways, lobbies and common areas, and avoid social gatherings.
  • Please avoid entering crowded elevators. If possible, please wait for the next one.
  • Do not hesitate to contact building staff if you, or your neighbors, need assistance or have questions, particularly the elderly.
 
What if I or someone in my home have been self-quarantined or have been confirmed? Should I notify you?
  • For the wellbeing of your neighbors, we urge that you remain inside your apartment for the recommended duration of the quarantine period. Once you notify us, we will help facilitate any necessary service you may require, including package and food delivery, medicine, trash pick-up, etc., directly to your door. 
 
If I need to self-quarantine, what procedures are in place for trash removal from my apartment.
  • Trash should be double bagged by the resident and left outside your apartment door for pick-up after you confirm a specific time with us. We will than make the transition where we pick up your trash bag and place it into another bag for a controlled disposal.
 
What preventative measures is the building taking to prevent spread of the virus?
  • We have placed hand sanitizing stations at the elevator lobbies of each building. Building staff are cleaning all high touch surface areas several times a day, which include but are not limited to the main entrance doors, doorknobs, mailroom, elevators, corridor call stations and lobby front desk with disinfectant. Professional bleach- misting is completed multiple times a week in laundry rooms and other common areas. Laundry room hours have been expanded (5am to 2am).
 
What is the new food delivery procedure?
  • Delivery people will no longer be permitted beyond the front lobby to deliver food or other packages to individual apartments. Residents must come to the main lobby to retrieve food or other deliveries.  As part of this interim policy we may elect to lock interior lobby doors at 6pm. These doors can be opened with the use of a key fob or electronically by the doorman.  Package weight and size restrictions will be strictly enforced Oversized packages may be refused by building personnel.
  • For all deliveries, we urge you to use electronic payment (credit/debit cards or prepaid services) including tips. Cash payment and tip is discouraged in order to limit physical contact.
 
Will guests still be allowed in the building? 
  • The CDC encourages all residents to limit any unnecessary social interactions.  If you must bring a guest, please ask the following questions before allowing them to visit:
    • Has anyone in the home had fever, cough and/or shortness of breath?
    • In the 14 days before the planned visit, has anyone in the home traveled outside the United States or recently had contact with a person suspected or confirmed to be infected with COVID-19?
 
Are the Property Management and Leasing Offices open?
  • We are available to answer your questions by email and phone.  All in person meetings are currently suspended.
 
What if I need service or a repair inside my apartment?
  • At this time, only emergency service requests will be scheduled. Residents should continue to submit requests through their resident portal or by contacting the front desk or their building Super. Non-emergency repairs will be prioritized as received and scheduled for a later date. Our focus is on frequent cleaning of all high touch areas and other common areas.
 
Are the amenities open? I’d still like to use the gym or work from home in the lounge.
  • At this time the amenities are closed until further notice. In response, we will be reimbursing residents as long as the amenities remain closed. We are working on processing those credits in the next 30 days.
 
Will we continue to have building hosted resident events?
  • At this time all resident amenity events have been cancelled and will be postponed until further notice. 
 
Can I schedule a move-out or reserve the elevator?
  • Yes. Use of the elevator will be closely monitored and will require coordination to ensure it is cleaned before and after its use. Please reach out to the management team if you require an elevator reservation for a move or other purpose.
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