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Hi <<First Name>>,

How have you been?

Last time we were in touch we introduced you to Tracy and her story, she was open and courageous and talked about her struggles with her mental well-being and her suicide attempts.

We offer so many types of support at CrossReach that sometimes, it makes it quite hard to put into perspective all the individuals we help and support every single day. That is why this Spring we wanted to take the time to tell you a little more about some of those people; to show you just how much your support helps and the amazing differences we can make together

Today we would like to introduce you to Norma and her story
 
Norma lives with dementia.

Currently, there are over 100,000 people living with dementia in Scotland and this figure increases by approximately 20,000 every year. An incredible 66% of residents in care homes are living with dementia, and they all require some sort of specialist care.

Up until 2016 Norma was living in Helmsdale in Sutherland before moving to Inverness to live with her daughter, Kirsteen. Stimulus and routine is essential to treat and engage people living with dementia and as much as her family wanted to be able to fulfil these needs themselves, as time went by they reached the point where they needed outside help to give Norma the support and care she deserved.

Knowing that Norma was somewhere where she would feel safe, loved and watched over was of the utmost importance to them. This is such a difficult and upsetting situation for any family to be in, however It is unfortunately something that so many of us have or will have to deal with

“We saw Whinnieknowe on the CrossReach website and went to visit one Sunday afternoon. The staff were so warm and friendly, reassuring us throughout the whole visit. They even showed us a room with a great view of the river which ended up being her room! She wasn’t happy about going at first, care homes tend to get bad press, but she settled in straight away and now loves it”

Sandy, Norma’s son.

I want to help someone like Norma
The staff knew that Norma had spent many happy years in the Strath of Kildonan, looking out over the River Helmsdale. Managing to place her in a room with a similar view went a long way towards reassuring the family that the staff had her best interests at heart, and wanted to make the transition as easy as possible for Norma. Knowing that they were already caring for her before she even got to Whinnieknowe was a huge relief. 

“The staff go out of their way to not only make every day special but also keep the family involved and updated. They are so humble about it though, you hear about the amazing events they hold and activities run for residents on the grapevine, not through them talking about it. On Mothers day, the staff arranged a pampering session, setting up the room like a salon so they could have their nails done, hair cut and even get a massage.”

 “We have so much piece of mind knowing how happy she is there.”

The staff at Whinnieknowe make sure that they have a full calendar of events that suit all their residents, so that everyone has something they can take part in, they then share photos and stories about these activities with the families. Special occasions are celebrated and families are involved. Including a Burns’ Day lunch when the staff asked Norma’s son, Sandy, to pipe outside the dining room window!

As I am sure you can imagine having a long period over lockdown where no family were allowed to visit any of the residents was extremely difficult. But the staff made sure that the families were kept up to date with how their loved ones were coping. 

In July of 2020 Norma celebrated a milestone, her 90th birthday!
The staff made sure that the day was one to remember making Norma feel loved and special

Sandy said “We didn’t think we could be able to see Mum, except for a Skype call, given the Covid-19 restrictions.”

The staff didn’t let that get in their way and found creative and safe ways to mark the occasion. Norma was treated to some in-house pampering including a manicure and hairdressing session

 

She then had her favourite lunch of scampi and chips, and sat outside with her family to open her presents.

“She was so happy and quite overwhelmed by all of the VIP treatment!”

The staff at Whinnieknowe, and all care homes, have had a huge amount of extra work to do during lockdown and we are so proud of the extra efforts and dedication they have been showing as a result

"One staff member even slept in a van outside the care home to  minimise the risk of passing anything between family and the residents!"

This dedication and devotion to those they care about is inspiring. We are blessed to have such incredible staff working throughout our services. And we are blessed to have such amazing supporters as you.

That is why we are reaching out to you, <<First Name>>, to ask you for your support to get us through the ‘new normal’ that we find ourselves in, can you help make the new normal a safe normal, a fun normal for our care home residents. Are you able to make another donation during our spring appeal to support our services?

A generous gift of £500 could help cover the costs of housing one of our vulnerable residents living with dementia; Offering them a lovely home environment where everyone is treated with dignity and respect, given the support they need and the opportunity to create even more incredible memories.
 

God Bless and thank you!

I want to help!


Ivan Hernandez Lopez

Partnerships Manager

Tel: 07535603126
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