Plus, our webinar on Data Privacy is now available on demand.
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RevGen Newsletter
March 2021
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Moments That Matter
When was the last time a business made you feel something?
We all want to create a superior customer experience, but to truly build trust, your business has to connect with its audience on an emotional level. Opportunities that arise to affect customers either positively or negatively are called Moments that Matter. These interactions are often a make-or-break point in creating customer loyalty. Identifying, creating, and making the most of the moments are what we explore in one of our latest articles.
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RevGen Insights
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Digital Enablement
Reducing Integration Complexity
These days there’s no way for modern enterprises to escape the ‘alphabet soup’ of endless applications used to ensure everything from SCM to CRM to ERP. As necessary as these programs are, they can be expensive and complicated to maintain, let alone use properly. Unless, of course, you have an integration platform. Read on to see why.
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Customer Experience
Mapping an Integrated Customer Journey
Few things are as complicated as trying to design and build a custom home. It gets even more complicated when your business is trying to guide customers through the process. RevGen worked with a Fortune 500 home builder to develop a customer journey map that provides a customer experience aligned with their luxury brand.
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Analytics & Insights
Data Privacy Webinar
Data privacy legislation continues to grow as many organizations look for best practices to manage compliance. Our latest webinar, now available on YouTube, discusses how to leverage data privacy to drive compliance and build customer trust. Our experts delve into Performance Management and how it can be the key to maximizing privacy programs.
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Becoming the ‘Goldilocks’ of Change
Whether you think your organization is changing too fast or too slow, few things create as much friction as when those at the top and those on the front lines have differing opinions on what the right speed is. More often than not, this causes jumps back and forth between too fast and too slow, sending frustration rippling throughout the organization.
So how do you get it ‘just right'?
It takes a lot of work but it can be done. And no matter how you look at it, a smooth shift into neutral will help ensure successful change for the long run. Read the full article for tips on how to reach the right speed.
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Analytics & Insights
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Customer Experience
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Digital Enablement
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