In 2021, RevGen Partners helped a telco client set up Customer Experience and Voice of the Customer (VoC) programs. This year, our goal was to mature these programs and enable our client to use the data collected to drive decisions.
By conducting a comprehensive assessment, creating clear roles, and establishing a metrics framework, RevGen was able to create a path to success for the VoC team. Check out the full story to see how we aligned people, process, data, and technology with a clear vision to make an immediate impact.
How Data and Tech Are Driving a Better Customer Experience
AUGUST 25 @ 8:00 - 10:30AM
Join us Jen Walsh, RevGen’s Director of Customer Experience, discusses the intersection of data, technology, and Customer Experience as part of the Colorado Technology Association’s quarterly Insights Series. Jen will deliver the keynote speech, then join a panel of industry experts to further discuss the evolution of CX in today’s digital world.
Registration is free for CTA Members or by using the promo code REVGEN_GUEST at checkout.
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