Driving Actionable Insights through Data

In 2021, RevGen Partners helped a telco client set up Customer Experience and Voice of the Customer (VoC) programs. This year, our goal was to mature these programs and enable our client to use the data collected to drive decisions.

By conducting a comprehensive assessment, creating clear roles, and establishing a metrics framework, RevGen was able to create a path to success for the VoC team. Check out the full story to see how we aligned people, process, data, and technology with a clear vision to make an immediate impact.

RevGen Insights

Analytics & Insights ​ Hire a Data Team, Not Just a Unicorn • Hiring a ‘Jack-of-all-trades’ isn’t always the best decision. • A team of specialists can drive significant business impact. • Understand the benefits of hiring a team. See What a Data Team Can Do ​

Customer Experience ​ Close the Loop with Your VoC Data • Small increases in customer retention can have an outsized impact on revenue. • It’s imperative to select CX measures and data that align with company goals. • See how closing the loop with customers can drive business outcomes. Start Driving Insights ​

Digital Enablement ​ When to Use Waterfall Project Management • New project management styles make Waterfall seem old school. • However, there are many times when Waterfall is the better approach. • Learn when to use Waterfall and how it can help. See When Waterfall Rises ​

Technology ​ Enterprise Integration with Azure • Eventually, most organizations need an integration solution. • We’ve listed which Azure resources we find to be most helpful. • Read what it takes to create a complete integration solution. Start Integrating Successfully

You're Invited

How Data and Tech Are Driving a Better Customer Experience

AUGUST 25 @ 8:00 - 10:30AM

Join us Jen Walsh, RevGen’s Director of Customer Experience, discusses the intersection of data, technology, and Customer Experience as part of the Colorado Technology Association’s quarterly Insights Series. Jen will deliver the keynote speech, then join a panel of industry experts to further discuss the evolution of CX in today’s digital world.

Registration is free for CTA Members or by using the promo code REVGEN_GUEST at checkout.

Analytics & Insights Customer Experience Digital Enablement Technology Services

We help clients navigate today's disruptive business environment and create a path to thrive.

For continuous updates, insights and success stories follow us on LinkedIn. We summarize all our latest articles to distill our knowledge and services in one easy feed. Plus you’ll get all the latest on webinars, news and more.