Meet the Redesigned
In July, NIC Hawaii collaborated with the Office of Enterprise Technology Services on the latest redesign. The primary focus was to give the site an updated look and feel as well as improve the user experience through updates to the content and navigation.

We did this by analyzing customer feedback, traffic data and past audience behavior. The site continues to use responsive features that adapt to the visitor’s device, whether it’s a smartphone, tablet or personal computer, and it meets accessibility guidelines to ensure information is available to all.
“The COVID-19 pandemic has underscored the importance of giving our residents the option of doing business online,” said Douglas Murdock, Chief Information Officer, State of Hawaii Office of Enterprise Technology Services. “The redesign makes it easier for our residents to navigate and provides information for conducting business with the state and county agencies right at their fingertips.”
Additional features include a comprehensive government directory of all departments and agencies, a social media page with 340+ government accounts and a news feed that aggregates current events from most agencies. A Flickr photo pool allows citizens to share photos with the chance to have them featured on the site. Finally, the background design will change throughout the year to keep the site looking fresh.
Online Ballot Request System Makes First Mail-in Voting Process Easy and Efficient

In 2020, Hawaii switched to its first vote-by-mail election. Prior to this, voters could vote by mail if preferred but it was not a solely vote by mail system.

“During this first vote-by-mail election and the COVID-19 pandemic, it is important to assist voters by making the process as easy, efficient and contactless as possible,” said Glen Takahashi, Honolulu City Clerk.

As a result, in July the Online Ballot Replacement Request System was launched for voters to request a replacement ballot for the primary election. The site was available through Aug. 6, 2020 and will be reopened again for use prior to the general election later this year.

With the participation of 51% of registered voters, the August 6th primary saw the highest turnout in a Hawaii primary election of all time, eclipsing a previous record set in 1994.
Buy Hawaii, Give Aloha
We know local shoppers want to support small businesses and find the best made-in-Hawaii products. That’s why DBEDT and NIC Hawaii created Buy Hawaii, Give Aloha, a one-stop online resource that makes it easy for shoppers to find local brands, all in one place. If you’re a Hawaii business owner, you can join for free — and it’s free for your customers to use, too.
Buy Local!
Road Test Scheduler
Island of Hawaii residents can now schedule their road test online using our new service created in partnership with the Hawaii County Vehicle Registration and Licensing Division.
Schedule an Appointment
Tour Health
TourHealth is an on-site, rapid, turnkey solution for COVID-19 testing designed to accelerate testing in communities across the country.
Learn more
In The Headlines
Get caught up on our latest stories and developments and see the shared dedication of making government better for all.
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NIC Hawaii develops and supports digital government services without using taxpayer funds through a master contract with the State of Hawaii. Hawaii saves money with NIC's online services that pay for themselves through a proven funding model. NIC Hawaii is a subsidiary of NIC (Nasdaq: EGOV).

Burt Ramos, General Manager | | (808) 695-4616
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NIC Hawaii · 201 Merchant Street Ste 1805 · Honolulu, HI 96813-2963 · USA