Coronavirus (COVID-19) Building Frequently Asked Questions And Best Practices

Dear Residents,

Since the outbreak of the Coronavirus (COVID-19), we have been closely following all official recommendations from the City, State and Federal authorities. We greatly appreciate everyone’s cooperation in helping to maintain social distancing guidelines to promote a healthy environment.

We thought it would be helpful to provide a list of Frequently Asked Questions and Best Practices to keep you updated on new building policies and protocols. By working together and remaining vigilant about prevention we can help mitigate the impact of the outbreak. We sincerely thank you for doing your part.  


David Bernhardt
General Manager
LeFrak City Maintenance Services

Frequently Asked Questions (FAQ's)

How do I practice Social Distancing?
  • Please remain inside your apartment as much as possible and avoid unnecessary trips outside. Continue to socially distance yourself as much as possible in building entryways, lobbies and common areas, and avoid social gatherings.
  • Please avoid entering crowded elevators. If possible, please wait for the next one.
  • Do not hesitate to contact building staff if you, or your neighbors, need assistance or have questions, particularly the elderly.
What if I or someone in my home have been self-quarantined or have been confirmed? Should I notify you?
  • For the well-being of your neighbors, we urge that you remain inside your apartment for the recommended duration of the quarantine period. Once you notify us, we will help facilitate any necessary service you may require, including package and food delivery, medicine, trash pick-up, etc., directly to your door. 
If I need to self-quarantine, what procedures are in place for trash removal from my apartment? 
  • Should you be required to self-quarantine, please notify management so that we can assist with trash disposal. Trash should be double bagged and left outside your apartment door for pick-up after you have confirmed a specific pick-up time with the management office. 

What preventative measures is the building taking to prevent spread of the virus?
  • Building staff are cleaning all high touch surface areas several times a day, which include but are not limited to the main entrance doors, doorknobs, mailroom, elevators, corridor call stations and lobby front desk with disinfectant.
Will guests still be allowed in the building? 
  • The CDC encourages all residents to limit any unnecessary social interactions. If you must bring a guest, please ask the following questions before allowing them to visit:
    • Has anyone in the home had fever, cough and/or shortness of breath?
    • In the 14 days before the planned visit, has anyone in the home traveled outside the United States or recently had contact with a person suspected or confirmed to be infected with COVID-19?
Are the Property Management and Leasing Offices open?
  • We are available to answer your questions by email and phone. All in person meetings are currently suspended.
What if I need service or a repair inside my apartment?
  • At this time, only emergency service requests will be scheduled. Residents should continue to submit requests through their resident portal or by contacting the front desk or their building Super. Non-emergency repairs will be prioritized as received and scheduled for a later date.
Are the Quads open?
  • At this time the quads are closed until further notice.
Will we continue to have building hosted resident events?
  • At this time all resident amenity events have been cancelled and will be postponed until further notice. 
Can I schedule a move-out or reserve the elevator?
  • Yes. Use of the elevator will be closely monitored and will require coordination to ensure it is cleaned before and after its use. Please reach out to the management team if you require an elevator reservation for a move or other purpose.
Copyright © 2020 LeFrak City, All rights reserved.

Our mailing address is:
59-17 Junction Boulevard, Elmhurst, NY 11373


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