Dear Valued Booking Agents,
Please be advised that the Philadelphia Customs Office will reject Titles and Dock Receipts if the information on the Dock Receipt does not match the information entered in the ITN system. With that said, the Customs office has agreed to call the forwarder directly for such information, but the forwarder must have their phone number listed on the Dock Receipt so that the Customs office has a point of contact.
Please add your office phone number to your Dock Receipts if you would like for the Customs office to contact you in such cases and not reject your cargo.
But to avoid any delay and or rejections, please make sure the ITN system is updated with the correct information at time of delivery.