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It can be overwhelming to navigate the number of resources that exist for older adults and caregivers. At the Area Agency on Aging of Western Michigan (AAAWM), we work to streamline this process and lead you through your journey. It starts with a phone call to (616) 456-5664, where our Information and Assistance team can help you learn about and understand the resources that are personalized to your needs. We do this because there is no “one-size-fits-all” for aging, and we know that many older adults want to stay living independently for as long as possible. Additionally, caregivers could take on some of this planning, and having one single source to contact and ask questions can be helpful as well.

So, what are some common themes to the questions our Information and Assistance team receives? They tend to fall into the three groups below, but of course, that doesn’t mean that any question is too big or small for our team to help with.

Read the article

Top Scams of 2021

 According to the reports made to the Federal Trade Commission (FTC), scammers were yet again busy attempting to obtain our personal information in 2021. Compared to the reports of 2020, we see similarities in the top reported scams with one change being that Business and Job Opportunity scams replaced Telephone and Mobile Service scams in the top 5 for 2021.

Top 5 Scams of 2021
  1. Imposter Scams- 787,989 reports (up from 502,838 reported in 2020)
  2. Online Shopping and Negative Reviews- 307,280 reports (down from 365,304 reported in 2020)
  3. Prizes, Sweepstakes and Lotteries- 109,550 reports (down from 116,395 reported in 2020)
  4. Internet Services- 78,299 reports (down from 128,987 reported in 2020)
  5. Business and Job Opportunities- 78,100 reports (up from 59,451 reported in 2020)
Nationally the FTC received 2,141,547 reports totaling $3,966.9M in losses with the median loss being $500 in 2021. These are all lower than 2020 reports which totaled 2,263,888 reports, $3,440.3M in total losses, and the median loss being $306. This could mean there were less scams in 2021 or it is possible scams still occurred but people reported less often. It’s important to make a report if you or a loved one has encountered a scam to help prevent someone else from becoming a victim. If you believe you’ve been a victim of a scam, report it to the Federal Trade Commission at

For more information on scams and other elder abuse topics, visit or call 616-456-5664.
Source: Fraud and ID Theft Maps | Tableau Public

Save the Date: Upcoming Events

Family Caregiver University: Caring Communication
Thursday, February 24, 2022 | 10:00-1:00 am via Zoom
See the flyer here!

Upcoming Dementia Friends Sessions
Thursday, March 24, 2022 | 10:30 am - 12:00 pm via Zoom
Thursday, April 21, 2022 | 10:30 am - 12:00 pm via Zoom
Learn more and register!

Advocates for Senior Issues
Friday, March 18 | 10:00 - 12:00 pm
Location: The Salvation Army Kroc Center
Visit the website here!

Virtual Family Caregiver Support Group
Tuesdays | 10:00 - 11:00 am via Zoom
See the flyer here! 
Read the issue!

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Our mailing address is:
3215 Eaglecrest NE
Grand Rapids, MI 49525
Phone: 616-456-5664

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Area Agency on Aging of Western Michigan · 3215 Eaglecrest Dr. NE · Grand Rapids, Mi 49525 · USA

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