Better CX with Qualtrics

Our client wanted to mature their Customer Experience (CX) program with more data-driven insights. Fortunately, they had already implemented the CX analytics platform Qualtrics XM; however, adoption by key business units was slow, and other challenges prevented them from unlocking the technology’s full potential. RevGen stepped in to help manage their journey and uncover immediate returns.

RevGen Insights

Analytics & Insights Data Science Needs Data Governance ​ ​ • The journey to data science starts with a single step down the path of data governance. • To get trusted results, you must trust your data. How to Get Started ​

Customer Experience Let a Journey Map Be Your Guide ​ ​ • Understanding where you want to go begins with understand where you are. • That is true for Customer Experience, too. • A Journey Map illuminates key CX touchpoints and where gaps exist. Learn More ​

Digital Enablement Is Waterfall Outdated? ​ ​ • With Agile project management becoming the popular choice is waterfall passé? • In some cases, Waterfall makes even more sense. • Learn when to adopt Waterfall for projects. Read More ​

Technology Make Integration Easy with Azure ​ ​ • Most organizations have numerous apps, systems, and processes that need to be connected. • Azure Integration Services helps manage the distribution of data across an entire enterprise environment. Explore Azure ​

A Season of Giving Back

This month RevGenerosity came together with employees and their families to volunteer and celebrate our community by giving back. Through our community partner, the DPS Foundation, we were connected with Garden Place Academy as their annual corporate partner. We spent a joyful morning assembling donated items into care packages to ensure Garden Place’s students stay warm and healthy this winter, and hopefully inspiring the next generation of volunteers.

Analytics & Insights Customer Experience Digital Enablement Technology Services

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