Issue 15  In Full   |  December 2017

Season's Greetings and welcome to the latest ADSS Cymru e-newsletter

As 2017 draws to an end, we round up the latest progress on work undertaken by the leadership of social care in Wales to develop the workforce and improve service provision for those who access care, and look ahead to 2018.

President's Corner

Firstly, I would like to extend a big thank you to all those who attended our Autumn Seminar at the end of November. Our theme of delivering personalised care – ‘turning the world upside down’ – struck a chord with people, and feedback has been particularly positive. A brief review of the seminar content follows below.
We were very pleased to be able to welcome the new Minister for Children and Social Care, Huw Irranca-Davies AM to the final part of the day and were particularly encouraged that he could stay to meet and talk with colleagues. Myself and our Vice President, Jenny Williams held a follow-up meeting with the Minister in early December and he has indicated his willingness to meet with representatives from ADSS Cymru on a more frequent basis moving forward.
2017 has seen a crucial decision made on the future operation of ADSS Cymru. At our EGM in November, and following many months of deliberation, we reached a unanimous agreement to become an incorporated body. This will put us on a far more formal footing as an organisation and we look forward to this change taking effect in April 2018.
This newsletter also gives me the opportunity to acknowledge the further development of our Business Unit, and to formally welcome Paul Pavia and Rachel Pitman whose work is focusing on policy development, and communications and engagement.
Regular meetings have been taking place with key partners, particularly Social Care Wales, CSSIW and the NHS Confederation, with a view to forging stronger links around some of the key issues. Clearly the national Prosperity for All strategy has given us a long-awaited opportunity for people to understand the broader benefits and impact of social care, and I’m particularly excited to be working alongside Social Care Wales in highlighting the economic benefits of the sector. Our joint 2018 National Social Care Conference in September will also create an important opportunity to bring the sector together in discussion and sharing of ideas.
The Parliamentary Review of Health and Social Care report will be launched on the 16 January 2018 and no doubt this will be the first of a number of key issues that we will need to reflect on as an organisation in 2018.
Finally, can I thank you all for your continued support and wish you and your families a Merry Christmas and a happy and healthy new year.

Dave Street

ADSS Cymru President

Turning the world upside down at the ADSS Cymru Autumn Seminar

We were delighted to welcome the new Minister for Children and Social Care, Huw Irranca-Davies AM to our Autumn Seminar in Llandrindod Wells in late November. The Minister launched two good practice guides, Commissioning Services for People with a Learning Disability and Leading Integrated and Collaborative Commissioning, and met with senior professionals from across Wales in this, our latest high profile ADSS Cymru event.
The seminar, Turning the World Upside Down: Reshaping the Social Care Market in Wales to Deliver Personalised Care brought together a range of speakers with the important brief - to challenge us and the sometimes conventional ways of thinking.
In our session on 'viewing social care from the other side', Bruce McLernon, former Director of Social Services in Carmarthenshire, current Chair of the National Provider Forum and advisor to national residential and nursing care provider, HC-One, explored how we can jointly tackle the common concerns whilst recognising a range of different priorities.
Adrian Roper from Cartrefi Cymru focused on how we can reshape the social care environment to co-produce personalised care, with a thought-provoking presentation that tackled what he terms: ‘societal prejudice’, ‘personal ambition’, ‘professional hierarchies’, ‘bureaucratic hierarchies’, and ‘marketplace ideology’.
Karen Benjamin, the Regional Manager of 4Cs Wales, outlined the challenges of delivering personalised care to children and young people in the placement market, with a focus on the range of placements and how we need to develop new models of care to improve personalised care, the capacity issues of traditional models of care in the placement market, the impact of ‘emergency’ placement searches by local authorities, how can we deliver personalised, well matched care in an environment of crisis with poor referral quality, how do we build time into the care planning process.
Our final speaker session showcased Steve Vaughan, Manager of the National Commissioning Board, and Léonie Cowen, a solicitor with expertise in commissioning and procurement, outlining some requirements to improve outcomes for individuals and carers in need of care and support. Effective commissioning is about securing the appropriate range, type and capacity of services dependent upon a whole systems approach to achieving good assessments, effective pathways, and good quality data.

The Autumn seminar is one of a number of events held annually by ADSS Cymru to further discussion on key issues amongst leaders of social services. In closing the day, ADSS Cymru President Dave Street described the seminar as “crucial for moving the sector forward”. Further events will take place in 2018, including our Spring Seminar in March. View more details on our events page.

Guest Contribution: Why co-operatives have something special to offer social care

Care to co-operate

Wales is excitingly at the forefront of positive new developments in social care, with its application of co-operative values and principles to the organisation and delivery of care and support. People with shared needs and interests are coming together to form their own co-operatives, and existing care agencies are transforming themselves along co-operative lines.  

What is a co-operative? Put simply, it’s a group of people working together in ways that help all members. It is the ethical, member-centred nature of co-ops that make them such an attractive model for organising social care. Some social care co-ops only have workers as members. This doesn’t mean they are not committed to empowering the people they support. There are great examples of worker co-ops putting that commitment into practice. But a co-op in which the people receiving support are full voting members clearly offers something extra. Some co-ops are accordingly organised as user co-ops. Some are “multi-stakeholder” co-ops, allowing both the givers (workers) and receivers (people/citizens) of care and support to be full voting members. This creates the opportunity for a balance of important views, and offers worker-members the respect and recognition they are often denied in social care. The Social Services and Well-being (Wales) Act 2014 explicitly encourages the givers and receivers of social care to work together as equals, and to co-produce service outcomes. The multi-stake-holder co-op is a great model for this collaborative approach.

Why is the ethical, member-centred aspect of co-ops so important in the context of social care? Above all, it is because it reduces the risk of harm to vulnerable people. If you are the co-owning member of a care organisation that exists for and through its members, you are less likely to be forgotten or marginalised by remote decision-makers, and you are more likely to be surrounded by other members who are looking out for you, and who have the status and organisational encouragement to speak up. If you are the co-owning member of your own care co-op, you can be absolutely assured that no-one is cutting back on the quality of your care in order to make themselves or anyone else richer.

And co-op values are also important because they consistently encourage co-ops to do more and be more than just self-centred businesses. The focus on doing right for their members leads naturally towards doing right for the communities in which their members live. Co-ops are certainly not about solving social care’s financial challenge by coming in cheaper than other providers. But they do offer the prospect of every pound of social care funding being spent to best effect. Care co-op members don’t just receive care and support. They contribute. They support each other. They value and build relationships. They build better communities for everyone.

If you would like to find out more, please contact the Care to Co-operate team at the Wales Co-operative Centre. Thanks to financial support from Welsh Government, the team can offer information, start-up tool-kits, hands-on assistance and a friendly co-operative ear.

Regional Workforce Development Updates

Workforce Development Update: Cardiff and the Vale of Glamorgan 

The region continues to build on its training offering and is improving attendance across all courses. Learning opportunities were provided to 151 Independent Care Agencies over the region as well as for internal social services staff. 282 different courses were offered via 782 training sessions, following increasing demand from the service areas and training needs analysis.

The Social Services and Well-being (Wales) Act 2014 is fully embedded into all training. It remains a crucial underpinning aspect of the Signs of Safety approach (Cardiff), Better Conversations, Outcome Focused Practise and Dementia training.

2017 has been a key period in the progression of the proposed merge between the training units of Cardiff and Vale of Glamorgan councils. Consultations took place with internal and external providers of social care as well as with training unit staff. These were very positive, and provided an excellent basis for further developing collaborative working.

The Regional Social Care Workforce Partnership has grown in strength, developing work streams to ensure identified key priorities are met. We are confident that the proposed merge will enhance the provision of training and development opportunities, make better use of resources and avoid duplication of effort.

Our new Cardiff and Vale social care website has been developed to promote all aspects of social care, aid communication and provide information. In our commitment to the bilingual provision of services, we've continued to hold training sessions on the importance of Welsh language needs in social care.

Workforce Development Update: West Wales

The West Wales Regional Partnership Board (RPB) has adopted five strategic priorities which reflect its statutory responsibilities and regional imperatives and has put in place programmes to support delivery of integrated activity against each priority. Underpinning each of these priorities is a shared commitment to growing an effective and skilled workforce to meet the challenges and opportunities brought about by the transformation of care and support in the region.

An early step was to appoint a regional programme manager with responsibility for workforce and Rebecca Jones commenced in this role in July 2017. Rebecca is working with regional partners and Social Care Wales on a varied programme which includes:
  • delivery of a range of initiatives funded through Social Care Wales’ Facilitation Grant, including collaborative promotion of care and support as a career choice, action learning for domiciliary care staff to help equip them for the challenges of the Care at Home strategy, and cross-sector training on the implications of the Regulation and Inspection of Social Care (Wales) Act
  • work with local authority training managers to take forward a regional approach to the Social Care Workforce Development Grant, building on arrangements that are already in place, optimising impact from the resources available to the region and ensuring that the funding helps deliver the wider strategic priorities of the RPB
  • review of arrangements for engaging with the wider sector on the workforce agenda, to ensure a genuinely co-produced approach.
Another key commitment is the development of an integrated workforce strategy for care and support in West Wales. The Institute of Public Care at Oxford Brookes University was appointed to undertake an initial scoping phase. This identified several areas of focus which will be carried forward, including building a shared bank of workforce data to inform future activity, establishing a shared development programme which supports staff to deliver the new models of care required by the legislation and exploring new ways of working collaboratively across agencies in relation to workforce matters. A partnership approach encompassing senior colleagues from local authorities, the NHS and third and independent sectors will be adopted to take this work forward.

Further information on workforce matters in West Wales is available from Rebecca Jones, 01267 288755 or 07384 242268.

Workforce Development Update: Greater Gwent

Membership of the Greater Gwent Regional Workforce Development Board is evolving with representation currently including Directors, Heads of Services, the Regional Partnership team, Human Resources and Workforce Development Management from Social Care Wales, and strategic managers from Aneurin Bevan University Health Board. The Board values the commitment of its members to support national and regional priorities identified by Welsh Government and Social Care Wales.

The 2016/17 Greater Gwent Workforce Development Plan had five planned regional outcomes with 35 associated activity areas.  The final report shows that 31 areas are classed as green (completed), three areas are classed as amber, and one area was deleted from the national programme. The Region is delighted with a year-end result of 91% overall achievement. At mid-point the 2017/18 Plan is on track and we would anticipate positive progress reporting for the year.

The planned approach to national and regional priorities has been strengthened by a commitment to ensure a 'Golden Thread' aligns priority outcomes for the Board.

The Board is demonstrating its commitment to working together and has ensured involvement through its membership in several leading projects, development groups and strategic forums, within Wales and the Regions, including:
  • development and implementation of the new All Wales Induction Framework for Health and Social Care
  • Social Services Practitioner award
  • Step Up To Management Programme in South East Wales region (building on foundations of the pilot programme and sharing with other regions)
  • membership of key strategic groups supporting the Violence Against Women, Domestic Abuse and Sexual Violence (VAWDASV) pilot, and learning from the National Training Framework implementation
  • Domiciliary Care Recruitment and Retention project
  • involvement in developing a competency framework for IAA workers
  • support of four social work degree programmes
  • working group members for the review of requirements for the social work degree
  • raising awareness and consulting on the introduction and changing values of registration fees
  • preparing support for the role of Responsible Individual.
We have a diverse and large population and workforce demographic, with a range of service provision models across the five local authorities and health board, which account for interesting and creative solutions to support workforce development.

Improved access to development opportunities continues to be a focus for workforce development.  This year we were pleased to support collaborative working arrangements and implement a Secure Information Exchange system to assist with improved live access to workforce training information and opportunities. 

This positive solution compliments the needs of each of the local authorities and the health board administrative systems, and has added to the foundations for future workforce development collaborative opportunities.

Workforce Development Update: North Wales

The North Wales Social Care and Community Health Workforce Strategy was consulted on during September and October this year. Responses have been received and amendments will be made to the final document, prior to its presentation to the North Wales Regional Partnership Board in December. The finalised strategy will be available on the North Wales regional website.

A draft work programme has been brought together and is currently being finalised. Work going forwards will be led by implementation groups, this is an ambitious programme of work and we will be linking with Social Care Wales on areas of mutual activity, in particular, the development of a national workforce strategy.

Under the North Wales Social Care Wales Regional Facilitation Grant, we have agreed a programme of activity supporting both the core grant funding which focuses on sector engagement through a range of approaches and the specific grant funding to support recruitment and retention, Regulation and Inspection of Social Care (Wales) Act and the Care at Home Strategy. We will be working with partners across the region in order to deliver our commitments.

Social workers' first three years in practice - The regional head of children’s services group and training managers have created a document which creates a common set of learning outcomes for courses suitable for social workers during their first three years of practice.  This has now been signed off and we are awaiting sign-off by the heads of adults’ services.

Safeguarding training - The training sub-group of the safeguarding board are working with North Wales Police to develop a Joint Investigation /Section 47 course and an Achieving Best Evidence course that will be consistent across the region.

MA and undergraduate social work programmes - Both programmes have now been re-validated and individuals from across the region are involved with Social Care Wales around the social work education review.

Practice Teaching course - The region is working with Bangor University to develop a regional practice teaching course.

Preparing for the induction and new social care qualifications - We are working as a region on a programme to support provider managers with the new expectations within their role around the induction and new qualifications. 

Workforce Development Update: Powys

Powys County Council is furthering its work in line with the Powys Regional Partnership Board Workplan for 2017/18, which includes an action to agree and implement a joint workforce development framework and plan. This work includes:
  • developing a comprehensive workforce plan, which sets out clear year one milestones for implementation
  • developing a strategy and integrated workforce plan
  • drafting a recruitment strategy and exploring dynamic recruitment campaigns, including temporary staffing solutions
  • undertaking annual training needs analysis of the social care sector, including statutory and mandatory training to inform a programme of professional development for the social care workforce in Powys
  • exploring an integrated care bank for Powys.

Workforce Development Update: Western Bay

A number of training programmes and activities are taking place in line with the Social Services and Well-being (Wales) Act 2014. These include:
Training for Direct Care staff - Train the Trainer workshops for roll out of training to direct care staff. Training for direct care staff Caring with Pride, incorporating the Code of Professional Practice and the Social Services and Well-being (Wales) Act 2014 has been made available to staff within local authorities and independent providers across the sector.  The majority of staff within the authorities have now received the training.

Advocacy training - Tros Gynnal & Age Cymru are supporting the roll out of training across Western Bay.  A successful Train the Trainer workshop in late 2016 led to a number of workshops being delivered across the region in 2017.
The Western Bay Advocacy Project Partnership has produced information for professionals on the Active Offer and is delivering briefing sessions for staff in November and December 2017.
Outcome focused practice - Social Care Wales, supported by the Welsh Local Government Association (WLGA), launched the second phase of its training programme ‘Personal Outcomes and the Social Services and Wellbeing (Wales) Act: Phase 2’ with an event held in Cardiff in October, including representation from all three Western Bay authorities. Phase two of this training sees a focus on mentoring and coaching, with four further sessions for nominated staff (up to five in each authority).  These sessions, facilitated by Social Care Wales, will be held regionally.
Participants attending these mentoring and coaching sessions will be equipped with the knowledge and skills necessary to become recognised champions or mentors within their respective organisations and amongst fellow work colleagues. They will support taking forward the personal outcomes programme and embedding its principals and approaches into front-line practice. This will take place alongside individual local authorities outcome-based practice training programmes.

Making Outcomes Come Alive (regional event) - In partnership with the Social Care in Partnership Western Bay and the Connecting Learners project, four half-day workshops were delivered in June with a focus on developing a clearer, practical understanding of what is an outcome. Four more workshops were delivered during September and October this year.
Regulation and Inspection of Social Care (Wales) Act 2016 - Regional events have taken place around the Welsh Government consultation on phase two implementation of the Act and phase two workforce aspects.  Further events have been held around the Social Care Wales consultation on proposals made in 'Transforming Care in the 21st century', with regional responses submitted.
Registration of the workforce (Qualifications) - The suite of health and social care qualifications is currently being redeveloped and is expected to be available during 2019, but predecessor qualifications will be accepted for registration purposes. Western Bay Workforce Development teams and the Social Care Partnership co-ordinator are working with organisations from across the sector (including local authorities) to assist them in accessing the existing QCF health and social care diplomas in readiness for registration.
The primary focus had been on sourcing QCF Level 2 diplomas in health and social care (adults).  Discussions have taken place with further education institutions across the Western Bay area.  Bridgend College, Gower College and Neath Port Talbot College have all offered places, along with a number of other training providers, utilising funding streams including Welsh Government Apprenticeship Framework funding. The Partnership will be tracking take-up of the opportunities offered.
New Models of Service - Workforce Development are represented as part of a work stream which is being progressed under the Western Bay Community Services Programme. This work stream is focusing on Whole System Organisational Development.

Workforce Development Update: Cwm Taf (Rhondda Cynon Taf and Merthyr Tydfil)

The Workforce Development Service continues to embed the Social Services and Well-Being (Wales) Act 2014 into every aspect of training and qualification delivery. Further work is progressing to support the cultural shift to strength-based practice using collaborative communication. The region has recently accessed further development opportunities for social work and social care workers through Social Care Wales.

Following the success of the Step up to Management pilot, the region has engaged with the South East Wales ‘super region’ to roll out the next phase of opportunities to the workforce. Evidence is currently indicating that there is high interest in Cwm Taf for places on the programme.

Cwm Taf hosted a series of consultation events around the Health and Social Care Induction Framework in the summer at which Social Care Wales were present. Over 40 people contributed to the consultation.
There is a continued commitment to the Dementia Care Matters Leadership programme. The Older People's Commissioner ‘requirements for action’ have been addressed by the Workforce Development team through the SCWDP learning and development schedule.

The Safeguarding Delivery groups across Children’s and Adult services continue to strengthen. Lessons learned from case audits are embedded in delivery events.

Work is beginning on the three key priorities identified by Social Care Wales (Careers, Recruitment and Retention; Care and Support at Home Strategy; Awareness Raising of the Regulation and Inspection (Wales) Act 2016). The additional Facilitation Grant will be used to raise awareness, engagement and develop action plans.

Qualification programmes continue to be supported for social work and social care workers. This includes the strengthening of approaches to the first three years in practice and consolidation. Our annual Awards Ceremony is being held in November to recognise the achievements of every person who has achieved a qualification this year.

Workforce information processes are being strengthened and coordinated through business support services, and the Social Care Workforce Development Partnership continues to have a broad representation from the sector. There are some underrepresented groups and efforts continue to engage with key people. Additional emphasis will focus on effective engagement of individuals who access care and support services and their carers.

AWASH Update: Working Together and Partnership

Alwyn Jones, Chair of AWASH

Considering the notes of our last few All Wales Adult Services (AWASH) meetings, I noticed how much our discussions and in turn our service delivery depends upon engaging with others. The range of partners who contribute to the success and on occasion the struggles of our services are significant.
Our approach to supporting people to remain at home, and for others who have needed an acute admission, depends entirely upon working closely with our partners in the NHS. Relationships with general practitioners, district nurses and the mechanics of acute hospital services so often define how well people are supported to remain independent, and for us to help support them to achieve 'what matters' in their lives. This relationship and the continued success of our public services is now the subject of the Parliamentary Review chaired by Dr Ruth Hussey.
Up to now, the work of the commission has focused on an assessment of the baseline. Dr Hussey clearly described the case for change - one which we all agree with and accept, that maintaining a creaking 'status quo' is not the answer to support people in the future. Services beset by increasing demand and increased expectation require innovation.
Going positively towards a sustainable future within services depends, Dr Hussey stated, upon “new models of integrated locality based care”. These models should be heavily influenced by our public, and should be co-produced to ensure that what we deliver is fit for purpose whilst at the same time providing faster change.
A model for closer integrated working has been supported by the Integrated Care Fund. This has facilitated the development of integrated services and support which make a difference to people’s lives. Under the fund development of integrated teams across health & social care have consistently delivered success and ambitious capital programmes have established improved housing and social opportunities to maintain the wellbeing of local people. The challenge we will inevitably face as we consider the recommendations of the Parliamentary Review is how we make sure that good practice locally is rolled out nationally.
Reaching our long term goals depends on working together and forming successful partnerships. In adult services, now more than ever, whilst we face challenging times with trepidation we recognise how lucky we are to work within our roles. Giving permission, inspiring and supporting our workforce to deliver on this agenda is key to successful services in the future.

Safeguarding Leadership Group

Susan Cooper, Lead Director

Work around safeguarding is being led by Social Care Wales and the National Independent Safeguarding Board. 

Social Care Wales is undertaking a range of activities to support workforce development on safeguarding. These include:
  • an e-learning module and training events for multi- disciplinary teams on Adult Protection and Support Orders
  • training for reviewers and panel chairs on child and adult practice reviews
  • further updates to the All Wales Basic Safeguarding Awareness pack and ‘train the trainer’ sessions
  • improvements to their website to include links to national safeguarding training materials on a range of topics
  • a joint workshop with ADSS Cymru, training managers and the national and regional safeguarding boards to facilitate partnership working.
Social Care Wales also launched the 2018 Accolades which includes a category, ‘Effective approaches to safeguarding’.
The National Independent Safeguarding Board (NISB) is made up of five members, Margaret Flynn (Chair), Keith Towler, Simon Burch, Ruth Henke, Jan Pickles and Rachel Shaw. The NISB submitted its second annual report to the Welsh Government at the end of October. This sets out the outcomes arising from the National Board’s 2016/17 work programme and includes:
  • the publication of the commissioned Cascade report concerning elective home education
  • a commission to abstract learning from different types of reviews in Wales
  • the creation of the National Board’s website
  • the publication of a paper from a summit concerning leadership in safeguarding, which includes people with learning disabilities in writing the “easy read” version of the National Board’s first annual report
  • involving people with dementia and their carers in the National Board’s response to  the Draft National Dementia Strategy
  • a commission to identify a cost-conscious approach to strengthening safeguarding responses
  • collaboration with Social Care Wales to sponsor safeguarding awards (negotiation with other bodies continues)
  • information sharing with colleagues in England, Northern Ireland and Scotland; and highlighting to Welsh Ministers (i) the urgency concerning the publication of statutory guidance (ii) the gap in the regulations concerning the ownership of documentation about safeguarding reviews and (iii) the paucity of provision for children who are known to mental health and youth offending services.
The National Board’s commitment to develop a resource of significant Welsh cases and inquiries is ongoing. The National Board’s undertaking to create a preliminary overview of safeguarding training in Wales was compromised by the non-compliance of some regional boards.

Much of the National Board’s report addresses “the adequacy and effectiveness of arrangements to safeguard children and adults in Wales.” It brings together information from each of the regional boards’ annual plans and reports. It reveals that the statutory guidance has not been adhered to and that individual regional boards are overseeing the generation of lots of protocols, tools and strategies without reference to existing materials within and beyond Wales. At a meeting with regional board chairs to discuss the National Board’s annual report, it was acknowledged that the regional boards have short-changed themselves and that they “could do better!”

Regional Partnership Boards

Regional Partnership Update: Western Bay


Join Our Caring Community – Western Bay’s new campaign to promote the benefits of a career in care

Throughout 2017, representatives from a range of organisations across the Western Bay region have been working collaboratively to devise an innovative framework aimed at increasing the profile of care work and encouraging more people to consider caring as a career choice.

A key part of this initiative is ‘Join Our Caring Community!’ - a recruitment campaign currently in its final stages of development that’s scheduled to go live in January 2018.

The campaign features real people working within the care sector in the Bridgend, Neath Port Talbot and Swansea areas, each with their own unique reasons for choosing care as a career.

Susan Cooper, ADSS Cymru Vice President and Corporate Director for Social Services and Well-being at Bridgend County Borough Council, chairs the Western Bay Workforce Development Steering Group, who have responsibility for overseeing this piece of work. She said, “Social care is a valuable and worthwhile profession, and one we want people to feel proud to be part of. The care sector is constantly growing and evolving as services strive to meet the needs of an ageing population and people living longer with complex conditions”.

Funding awarded to Western Bay via the Welsh Government’s Integrated Care Fund (ICF) has enabled us to develop a series of exciting marketing activities designed to raise awareness of care as a potential career, and dispel any myths or misconceptions around what a caring role might involve”.

Ultimately, the campaign’s aim is to emphasise that care work can be a varied and diverse profession that could suit a wide range of individuals.  You don’t necessarily need qualifications or previous experience. What’s really important is a caring, compassionate attitude and a desire to support others to live safely and comfortably in their own homes. Get more information.

Making the Right Care Choices 

  September 2017 saw the publication of a new directory of care and support services for the Western Bay region.

The Bridgend, Neath Port Talbot and Swansea Care and Support Services Directory 2017/18 offers a comprehensive guide to choosing and paying for care services. It features a long list of residential and home care providers, specialist services and useful contacts to help adults with care are support needs to make choices that are right for them.

The directory has been compiled by Care Choices with input from the CSSIW, Bridgend County Borough Council, Neath Port Talbot County Borough Council and Swansea Council. It provides a comprehensive outline of care services available for citizens (both self-funders and Council clients) and professionals alike, as well as including advice on undergoing assessments and accessing support services within the community.

This will be the fifth year Western Bay has participated in the initiative, with thousands of printed copies being distributed to public buildings, hospitals, common access points and offices of third sector organisations. Download the e-version.

Regional Partnership Update: Cardiff and Vale of Glamorgan

Progressing on our priorities through collaboration

Over the last few months, Cardiff and Vale has been progressing a number of priorities for the Region:

Area Plan for care and support needs – our Draft Area Plan and Action Plan is now out for consultation.  We are working closely with public service boards colleagues to align priorities and delivery mechanisms to ensure we are addressing all needs identified in the Population Needs Assessment

Market Position Statement for Care and Support Services for Older People – following a stakeholder workshop in July we have now completed our Market Position Statement. This was approved by our RPB on 13 November and will now be considered by statutory partner decision making processes. 

Social Value Forum – we have been pleased to appoint a number of Social Value ‘Champions’ to support the work of our partnership.  Our first event was held on ‘Understanding Procurement to Deliver Innovative Public Services’ and involved a number of commissioners and providers from across the statutory and third sectors.

Preventative Services – As one of the RPB’s Development Sessions we held a workshop on preventative services in September.  Actions identified will form part of the work programme for the partnership board.

Dementia Strategy – The Partnership has been consulting on a new ten-year Draft Strategy over the summer and a final version is now being completed for approval by partners.  This Strategy will support the delivery of the RPB’s ambition to becoming a dementia friendly region.

Integrated Care Fund – As part of our ICF initiatives we have been proud to support the first GoodGym in Wales which aims to help people ‘keep fit by doing good’. The project is helping isolated elderly people and undertaking community ‘missions’ and is already delivering positive outcomes for local people and organisations.

To find out more on the work of the Cardiff and Vale of Glamorgan RPB please email, Assistant Director – Integrating Health & Social Care, visit our website or follow us on Twitter.

Regional Partnership Update: West Wales


Information, Advice & Assistance (IAA) in West Wales

The provision of effective IAA services as part of a wider prevention framework is one of five strategic priorities adopted by the Regional Partnership Board. Services are developing at pace across the region and gaining national recognition. A collaborative and innovation approach underpins all developments. Each of the Local Authorities has a distinctive approach that builds on local assets and distinctiveness. The West Wales Care Partnership will shortly be updating the regional position and evaluating the different approaches in terms of their contribution to the key aspirations with the Social Services and Well-being (Wales) Act 2014.

In Ceredigion, the County Council will be launching Porth Y Gymuned in April 2018 – an all age bi-lingual hub with access to trained staff who can provide a tailored co-produced response based on ‘what matters’ to the person, is ‘close to home’ and delivered by third and community sector organisations.  This will complement the IAA service delivered by CLIC (the council’s Customer Services), linking through to Porth Y Gymuned and Porth Gofal – a collaborative hub of health and social care professionals.

Dewis Sir Gar in Carmartheshire has been operational for 12 months. The dedicated social care call centre has undertaken 8,500 proportionate assessments since its inception. The service received recognition for championing the Welsh language across public services in Wales by securing finalist status in the ‘More Than Just Words Active Offer’ Award. Dewis Sir Gar has also been shortlisted for the Guardian Public Sector Award in recognition of the excellent learning and development strategy in place for front line staff delivering IAA.

Collaborative service redesign in Pembrokeshire has led to improvements in customer waiting times and general customer service.  National recognition of these improvements has come from the British Association of Social Workers through their ‘Team of the Year Award’. The First Contact Team are also finalists for the imminent Local Government Chronicle Awards. Third sector-based Community Connectors, the Corporate Contact Centre and the adult Social Care Hub work together to provide the County’s IAA service. Within the Local Authority, the most regularly asked basic queries have been shifted to the first point of contact, using a combination of IT system development and bespoke training. Community Connectors work in communities using the guided conversation approach to find out ‘what matters’ and supporting people to make connections and access support to improve their well-being within their local areas. Find out more about West Wales Regional Partnership Board.

Regional Partnership Board: Cwm Taf

Working to tackle recruitment and retention

Recruitment and retention has been recognised as a risk to the social care workforce in Cwm Taf and the Social Care Workforce Development Partnership (SCWDP) has identified that a multiagency task and finish group including local authorities, further education colleges, universities and providers is needed to secure the strong and stable workforce we need.
We know that we need to attract, train and retain more health and social care workers to meet the current and predicted demands for care and support, but this is dependent on our understanding of what the barriers and opportunities are, and making sure we work together in partnership to address them.
What we know is that this is a ‘whole system’ challenge and not something that can be easily resolved by working on it alone.
Through the support of Social Care Wales, the Cwm Taf SCWDP have commissioned Practice Solutions to help us gather local and national evidence about the challenge to recruitment and retention in the region and to support us in producing an action plan to co-ordinate our efforts to find local solutions.
Our intention is to engage a broad range of stakeholders from health, social care, third and independent sectors, trade unions, schools, colleges, and service users in this piece of work - coordinated through the SCWDP.
Initially, Practice Solutions will review evidence already collected locally and nationally, then engage local stakeholders with a mixture of face-to-face interviews and an electronic survey.
The outcome from the collation of evidence, interviews and the survey will be presented to a Rapid Action Planning workshop where we will support partners to identify the key issues faced locally (both generally and by sector) and assist in identifying actions to address them.
Following the workshop, an action plan will be produced for implementation during 2018/19 and at that point we will have more information to share if people are interested to discuss our experience.
Our intention is that the outcome of this project will be steered by the SCWDP Executive, but will also become a key feature of the regional Provider Forums.

Delivering Transformation Grant Work Programmes

ADSS Cymru has again received grant funding from Welsh Government for work to improve outcomes through the implementation of new legislation – (mainly the Social Services and Well Being (Wales) Act 2014).

The funding was approved in August, and Welsh Government has set six objectives spread over two work streams with specific products to be delivered by the end of March 2018.

The Delivering More Effective Services workstream concentrates on:
  • producing a guidance note to support implementation, and help to ensure national consistency in the implementation of the new eligibility criteria under Part 4 of the 2014 Act
  • producing a national position statement, next steps and priorities to help co-ordinate the range of work which is responding to challenges in the care home and domiciliary care sectors  
  • producing a map of progress and identifying key challenges in ensuring that More than Just Words is effective in driving the language of choice.
The Prevention and Early Intervention work stream concentrates on:
  • working with the third sector to produce an action plan for building community resilience, reducing the need for statutory services     
  • producing national performance standards to support the development of rehabilitation and re-ablement services engaging staff across health and social care professions
  • developing operational guidance to help navigate apparent conflicts between the 2014 Act and other legislation including the Mental Health Measure 2010 and housing legislation in respect of Disabled Facilities Grants.     
We would welcome information about examples prevention and early intervention approaches that are working well. The method of working is to engage key players in short, focused pieces of work and to map, build upon and, where necessary co-ordinate, but to avoid duplicating work that is going elsewhere.   

For more information, please contact:
Delivering More Effective Services Workstream: / 07887 891208
Prevention and Early Intervention Workstream: / 07506 693315
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